Tableware & Order Care

Questions around tableware are not always only about an order.

You may want to understand a piece before purchasing, ask about care, check a shipment, or let us know that something fragile did not arrive as expected.

Noriqiel Customer Care is available by email.

Choosing For Your Table

If you have a question about a Noriqiel piece, tell us which product you are considering and what you would like to understand.

We can help clarify available information about size, set composition, material, intended use, care guidance and available variants where those details are documented on the store.

Product & Care Questions

• Ceramic care guidance
• Glassware care
• Flatware information
• Table-setting-kit contents
• Product dimensions where documented
• Glaze or surface variation questions

Order & Delivery Care

• Order confirmation
• Address correction before shipment
• Shipping
• Tracking
• Delivery delays
• Lost parcel review
• Delivered-but-not-received review

Fragile Item Support

For ceramic, glass or other fragile items, customers may contact us if an item arrives damaged, broken, incorrect or defective.

Where relevant, include your order number, product name, photos of the item, photos of packaging and the shipping label where useful.

Returns & Refunds

• Return requests
• Preference-based returns
• Damaged-item resolutions
• Incorrect-item resolutions
• Refund status

Business Information

Noriqiel is owned and operated by:

Chongqing Hanzhi Space Technology Co., Ltd.

Business Address:
Room A20-01-0033,
Digital Economy Development Exhibition Center,
No. 1 Middle Section of Huangshan Avenue,
Liangjiang New Area,
Chongqing, China

Return Address

Approved returns are sent to:

Chongqing Hanzhi Space Technology Co., Ltd.
Room A20-01-0033,
Digital Economy Development Exhibition Center,
No. 1 Middle Section of Huangshan Avenue,
Liangjiang New Area,
Chongqing, China

Customers should contact service@noriqiel.com before sending a return so the parcel can be properly identified.

Contact Form

Please include your name, email, order number if available and message. A phone number is not required.