When A Piece Is Not Right For Your Table

Return and Refund Policy

Sometimes a product is not the right fit.

Sometimes a fragile piece arrives in a condition it should not.

Noriqiel keeps these situations under one clear Return and Refund Policy so customers know what happens next.

Your 30-Day Return Window

Eligible items may be returned within 30 calendar days after delivery.

Before A Return Leaves Your Home

Contact service@noriqiel.com before sending an item back.

What Should Come Back With The Item

• Applicable components
• Reasonably available packaging
• Order-identifying information
• Item in substantially received condition for preference returns

Where Approved Returns Go

Approved returns are sent to:

Chongqing Hanzhi Space Technology Co., Ltd.
Room A20-01-0033,
Digital Economy Development Exhibition Center,
No. 1 Middle Section of Huangshan Avenue,
Liangjiang New Area,
Chongqing, China

When You Simply Change Your Mind

For preference-based returns, the customer is responsible for return shipping.

When Something Arrives Damaged Or Wrong

If an item is damaged, defective, incorrect or materially different from the confirmed description, Noriqiel provides an appropriate solution at no additional reasonable return cost to the customer.

Fragile Piece Claims

For ceramic and glassware issues, photographs of the item, packaging and shipping label may help review the request.

When The Refund Begins

Approved refunds are initiated within 5-10 business days after the returned item is received and inspected.

Where The Refund Goes

Refunds are issued to the original payment method.