FAQ

What does Noriqiel focus on?

Noriqiel focuses on premium tableware and table setting essentials, including ceramic tableware, glassware, flatware, serving pieces, hosting pieces and gift-ready table essentials.

How should ceramic items be cared for?

Care requirements vary by material and product. Customers should follow the individual product-care guidance available for the specific item.

Can glaze or surface appearance vary?

Yes. Ceramic glaze, tone and surface detail may show natural variation. Product appearance may also vary slightly because of photography, screen settings and normal manufacturing variation.

How can I understand what is included in a table-setting kit?

Please review the product page for the listed set composition, included pieces, dimensions and available variants. If details are unclear, contact Noriqiel Customer Care before ordering.

What should I do if a fragile item arrives damaged?

Contact service@noriqiel.com with your order number, product name, photos of the item, photos of packaging and the shipping label where useful.

How long does processing take?

Orders are normally processed within 2 business days after payment confirmation.

How long does delivery take?

Estimated delivery is 5-8 business days after dispatch.

How much is shipping?

Complimentary standard shipping is available on orders over US$45. Orders below US$45 are charged US$5.99 standard shipping.

Will I receive tracking?

Available tracking information is normally provided after shipment.

What is the return period?

Eligible items may be returned within 30 calendar days after delivery.

How long do refunds take?

Approved refunds are initiated within 5-10 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

Can I cancel before shipment?

Cancellation may be requested before shipment. Address correction may also be requested before shipment. Product, variant and quantity changes are not supported after order placement.

Who operates Noriqiel?

Noriqiel is owned and operated by Chongqing Hanzhi Space Technology Co., Ltd..

Customer Care:
service@noriqiel.com
Monday-Friday
9:00 AM-6:00 PM
China Standard Time (UTC+8)